Welcome to Sunsational Clean!

At SunPet by Sunsational Clean, we stand behind the quality of our products and want you to be completely satisfied with your purchase.

Returns

If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a return:

• The product must be unused or substantially unused.

• The item must be returned in its original packaging whenever possible.

• Proof of purchase or order confirmation is required.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your financial institution.

Damaged or Defective Products

If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Photos of the product and packaging, if applicable

We will work with you to provide a replacement, store credit, or refund as appropriate.

Non-Refundable Items

The following items are not eligible for refunds:

• Products that have been intentionally misused

• Products damaged after delivery due to improper storage or handling

• Clearance, promotional, or final-sale items (unless defective)

Return Shipping

Customers are responsible for return shipping costs unless:

• The item was damaged during shipping

• The wrong item was sent

• The product is defective

We recommend using a trackable shipping method, as we are not responsible for lost return shipments.

Order Cancellations

Orders may be canceled before shipment for a full refund. Once an order has shipped, it is subject to the return process described above.

Contact Us

For return or refund requests, please contact:

SunPet by Sunsational Clean

Email: sunsationalclean@gmail.com

Website: https://sunsationalclean.com

We are committed to resolving customer concerns fairly and promptly.

Effective Date: 6/20/2026

Refund Policy